De-escalation
The strategic use of communication, body language, and behavioral techniques to stabilize a volatile situation.
Turn disagreements into productive conversations.
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Every team faces friction eventually, whether it’s a missed deadline or a disagreement over a creative choice. When tension arises, don’t vent to others or ignore the problem.
View work through the perspectives of others.
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Developing empathy helps you handle workplace stress without taking things personally. When you feel frustrated by a coworker or a project, try to stop and think about the pressure they might be under. If a request from another department seems difficult or annoying, it might be because they’re facing a strict deadline or a rule you don’t know about yet. Viewing the work through your colleagues’ eyes helps you stay calm and professional.